At Elaselprints we are committed to getting your custom mugs and magic mugs to you as quickly and securely as possible. Below, you will find details about our shipping policies, delivery times, and costs.

1. Shipping Process

Once your order is placed, we will begin processing it immediately. Since we use Gelato for print-on-demand services, please note that each product is custom printed and fulfilled after you place your order. This process typically takes [X days] for printing and quality checks before the item is shipped.

2. Shipping Time

• Processing Time: After your order is placed, it will typically take [X business days] to process and print your custom mugs.
• Shipping Time: After your order is processed, the delivery time will depend on your location and the shipping method selected. which will be visible during checkout process after you place the order

Please note that these are estimates and delivery times may vary based on factors like weather, customs delays (for international shipments), and shipping carrier schedules.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order and the delivery destination. You can view the shipping cost at checkout before completing your purchase.

4. Shipping Providers

We work with trusted shipping partners, including, and others to ensure safe and reliable delivery. Once your order has been dispatched, you will receive a tracking number to mail or Whatsapp number or both which you provide during order to track your package in real time.

5. Order Tracking

Once your order has shipped, we will send you a tracking number to the email address provided at checkout. You can use this tracking number to monitor your shipment’s progress directly on the carrier’s website.

If you do not receive your tracking information within 24 hours after placing your order, please contact our support team at elaselprints@gmail.com

6. Delivery Issues

If you experience any issues with your delivery, such as a delayed shipment or a lost package, please contact us at elaselprints@gmail.com. We’ll work with our shipping partners to resolve the issue as quickly as possible.

Please note that we are not responsible for delays caused by the shipping carrier, customs clearance, or incorrect address information provided at checkout.

7. Address Accuracy

Please make sure to double-check your shipping address during checkout. We cannot be held responsible for delays or misdeliveries caused by incorrect address information. If you realize that you made an error in your shipping address, please contact us immediately elaselprints@gmail.com before your order is shipped.